Last updated: November 6, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER (SECTION XVI) THAT REQUIRE DISPUTES TO BE RESOLVED INDIVIDUALLY. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND DISCOVERY AND APPEAL RIGHTS ARE MORE LIMITED THAN IN COURT. YOU HAVE A RIGHT TO OPT OUT OF ARBITRATION WITHIN 60 DAYS (SECTION XVI.12).
Ozari LLC, which operates as Ozari Health ("Ozari," "we," "us," or "our"), owns and operates the website located at ozarihealth.com and related properties we may make available now or in the future (collectively, the "Site"). We offer the Site, all information and content on it (the "Content"), products available for purchase (the "Products"), and various services (the "Services") conditioned on your acceptance of these Terms of Service and all policies incorporated by reference, including our Privacy Policy, Refund & Cancellation Policy, and Important Safety Information, and your compliance with all applicable laws.
By accessing or using any part of the Site, and by accepting these Terms of Service at account creation or checkout, you acknowledge that you have read, understand, and agree to be bound by these Terms of Service and the policies incorporated by reference. If you do not agree, you may not use the Site or purchase any Products or Services.
You represent that you are at least eighteen (18) years of age and the age of majority in your state of residence. The Services are available only to individuals located in U.S. states where we offer them.
We may update these Terms of Service at any time by posting the revised version, effective on posting. Your continued use after a change constitutes acceptance. Changes to the arbitration agreement in Section XVI are governed by Section XVI.10. If you do not agree to a change, your sole remedy is to stop using the Site.
IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR, GO TO THE EMERGENCY DEPARTMENT, OR CALL 911 IMMEDIATELY.
Information provided by or collected from you in connection with the Site and Services is governed by our Privacy Policy, including our use of cookies, pixels, SDKs, and similar technologies. The Privacy Policy expressly forms part of these Terms of Service.
Ozari is a technology and administrative platform. We do not practice medicine, do not provide medical advice or healthcare services, do not dispense medication, and are not a pharmacy, a prescription fulfillment warehouse, or a licensed healthcare facility. We provide technology and administrative support that connects you with independent, licensed healthcare providers ("Providers") and licensed pharmacies.
By using the Services, you understand and agree that you are not establishing a doctor-patient or other provider-patient relationship with Ozari. Any clinical care, diagnosis, treatment, or prescription you receive is provided solely by the Providers, who are responsible for the care they provide. Ozari is responsible for its own services.
Through the Site you may (a) access prescription fulfillment services offered by pharmacies in our network and (b) access telehealth and telemedicine services facilitated with third-party Providers. We and the Providers operate subject to state and federal regulation, and the Services may not be available in your state. You represent that you are not barred from receiving the Services under any applicable law.
We connect you with licensed pharmacies in our network. We do not recommend or endorse any specific drug or pharmacy. OZARI MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, OR TIMELINESS OF THE PHARMACIES OR THE PRESCRIPTION PRODUCTS AND IS NOT RESPONSIBLE FOR THE SERVICES PROVIDED BY THE PHARMACIES.
We facilitate your access to Providers who may provide medical advice and prescribe medication in their sole professional judgment. There is no guarantee that a prescription will be written. Providers may decline care, including for actual or potential misuse of the Services. A Provider may determine that your care requires an in-person visit or services not offered through the Site, in which case you may be unable to continue using the Services for that issue.
Telehealth risk acknowledgment. You acknowledge the potential risks of telehealth, including: information transmitted may be insufficient (for example, poor image resolution) for the Provider's decision-making; delays in evaluation or treatment may occur due to equipment or connectivity failures; a lack of access to your records could contribute to adverse interactions or errors; and, despite security protocols, a breach of your health information is possible. Communications through the Site may not be real-time, and the Site does not provide emergency or urgent medical services.
Informed consent. Before receiving telehealth Services, you will be required to review and provide informed consent to the Providers or their affiliated practice.
Provider messages. Providers may send you results, reports, instructions, and advice through the Site, email, or text. You are responsible for checking and responding to these messages, and you may not hold Ozari or any Provider liable for any injury, loss, or claim resulting from your failure to read, respond to, or follow them.
OZARI MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, SUITABILITY, RELIABILITY, OR TIMELINESS OF ANY DIAGNOSIS OR TREATMENT PROVIDED BY THE PROVIDERS.
We may offer prescription and non-prescription Products for purchase, available only within the U.S., in U.S. Dollars. Except as stated in our Refund & Cancellation Policy, purchases are non-refundable once an order has been sent to the pharmacy for filling. Products are for your personal use only; we may terminate access for anyone we believe is purchasing for resale or distribution. Prices may change without notice.
Certain Products require a valid prescription from a licensed Provider. You may not purchase a Prescription Product unless and until you have completed a medical consultation with a Provider and the Provider has issued a written prescription. Providers limit supply based on applicable regulation and their professional judgment.
Certain Products may be compounded medications prepared by a licensed compounding pharmacy for an individual patient based on a documented, patient-specific clinical determination by a Provider. Compounded drugs are not FDA-approved and are not reviewed by the FDA for safety or effectiveness. FDA-approved alternatives may be available. Because compounded medications are prepared specifically for you, they cannot be returned, resold, or reused. Please review our Important Safety Information.
Content on the Site is provided for personal, educational, or informational purposes only and is not a substitute for professional medical advice. Any reliance on Content is at your own risk. We may modify Content at any time and have no obligation to update it.
The Site may allow you to submit reviews, testimonials, photos, video, or other content ("User Content"). Your submission and our use of testimonial content are governed by the separate testimonial release you sign and by the "Testimonials and Patient Stories" section of our Privacy Policy, which control over any conflicting term in this Section.
By submitting User Content, you represent and warrant that: you own it or have all necessary rights to it; it is truthful, accurate, and reflects your honest experience; it does not infringe anyone's intellectual property, privacy, or publicity rights; it is not unlawful, defamatory, obscene, harassing, or misleading; and, to the extent it is an endorsement or testimonial, your participation complies with the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials in Advertising, including disclosure of any material connection to us.
You grant Ozari a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, and display User Content in connection with the Site, the Services, and our marketing, in any media now known or later developed, subject to the withdrawal rights described in the Privacy Policy and your testimonial release. We may, but are not obligated to, monitor, edit, or remove User Content in our sole discretion.
You are solely responsible for maintaining the security of your account and for all activity under it, and you agree to notify us immediately of any unauthorized use. You agree to submit only truthful, complete, and accurate information. You are prohibited from using the Site or Content: (a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate any law or regulation; (d) to infringe intellectual property rights; (e) to harass, abuse, harm, defame, or discriminate; (f) to submit false or misleading information; (g) to transmit viruses or malicious code; (h) to collect others' personal information; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the Site's security.
You agree to provide current, complete, and accurate purchase and account information and to keep it updated. You are responsible for applicable taxes and any shipping and handling charges shown at purchase.
If a Product or Service is listed at an incorrect price due to error, we may refuse or cancel the order, whether or not it has been confirmed or charged, and will issue a credit for any amount charged.
Subscriptions. Some Products and Services are offered on a subscription or multi-month membership basis at discounted pricing in exchange for a commitment to the full term. The recurring amount, billing frequency, and renewal dates are disclosed to you at checkout. Cancellation, billing timing, and refund eligibility are governed by our Refund & Cancellation Policy, which is incorporated here. You may cancel future renewals at any time, and cancellation is as easy to complete as enrollment. Any order already sent to the pharmacy for filling is non-refundable.
Billing questions. If you believe there is a billing error, we ask that you contact us first so we can resolve it quickly. We may contest a chargeback that does not reflect an actual billing error by providing documentation to your card issuer. Nothing in these Terms of Service limits any right you have under applicable law, including the Fair Credit Billing Act and Regulation Z, to dispute an actual billing error with your card issuer. By checking the acknowledgment box at checkout, you confirm your agreement to the non-refundable terms described in the Refund & Cancellation Policy.
If we are unable to provide you a prescription because a Provider determines treatment is not medically appropriate, we will refund all amounts you paid for that order to your original payment method, as described in the Refund & Cancellation Policy.
Certain shareholders, directors, officers, employees, contractors, or agents of Ozari may have a financial interest in third parties providing Products or Services and may profit from your use or purchase of them. Third-party Content and links are provided for convenience; we are not responsible for third-party sites, content, products, or services, and your dealings with third parties are solely between you and them.
Subject to these Terms of Service, you are granted a limited, revocable, non-exclusive, non-transferable license to access the Content for personal, non-commercial use. All Content and the Ozari name, logos, and marks are our property or used with permission and are protected by applicable law. You may not use our marks without our prior written permission.
We may terminate or suspend your access to the Site or Services at any time and for any reason, including breach of these Terms of Service. We will not terminate your access in a way that interferes with the continuity of care you are receiving from a Provider; questions about ongoing treatment should be directed to your Provider. Upon termination, your access ceases, but you remain liable for all amounts due. The disclaimers, limitations of liability, releases, indemnities, and the arbitration agreement survive termination.
ALL PRODUCTS, SERVICES, THE SITE, AND CONTENT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." OZARI, THE PROVIDERS, AND THE PHARMACIES DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE CONTENT, PRODUCTS, SERVICES, OR SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, OZARI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, CONTENT, PRODUCTS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR PRODUCTS AND SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
YOU MUST BRING ANY CLAIM ARISING IN CONNECTION WITH THE SITE, CONTENT, PRODUCTS, OR SERVICES WITHIN ONE (1) YEAR OF THE DATE THE EVENT GIVING RISE TO IT OCCURRED, OR YOU WAIVE THAT CLAIM.
Nothing in this Section limits or excludes liability for death or personal injury caused by negligence, for gross negligence, fraud, or willful misconduct, or for any liability or statutory right that cannot be limited or excluded under applicable law. The one-year limitation above does not apply to any claim that applicable law does not permit to be shortened, including personal-injury claims where such shortening is prohibited. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify, defend, and hold harmless Ozari, the pharmacies, and the Providers from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) relating to or arising from your User Content, your breach of these Terms of Service, or your violation of any law or the rights of a third party. We may assume the defense of any such claim, and you agree to cooperate.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 60 DAYS (SECTION XVI.12).
1. Scope. This agreement applies to any "Dispute" between you and Ozari arising out of or relating to the Site, Content, Products, or Services or these Terms of Service, whether based in contract, tort, statute, or any other theory, including the validity or scope of this arbitration agreement. Exceptions: (i) claims that qualify for small-claims court; (ii) enforcement actions through a government agency; (iii) actions to enforce an arbitration award; (iv) a request by either party for injunctive relief to preserve the status quo pending arbitration; and (v) intellectual-property claims by either party.
2. Informal resolution. Before starting an arbitration, you and Ozari agree to try to resolve the Dispute informally for at least 30 days after written notice. Send a Notice of Dispute to [email protected] or Ozari LLC, Attn: Legal, 99 Wall Street, Suite 2010, New York, NY 10005, including your name, contact information, a description of the Dispute, and the relief sought.
3. Small-claims court. Either party may bring a qualifying Dispute as an individual action in small-claims court in the county where you reside or in New York County, New York.
4. Binding individual arbitration. If informal resolution fails, the Dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and, where applicable, its Mass Arbitration Supplementary Rules), as modified here. The Federal Arbitration Act governs this section. The arbitration will be conducted on an individual basis only; class, collective, and representative arbitrations are not permitted. The arbitrator may award the same individual remedies a court could, but only to satisfy your or Ozari's individual claims.
5. Procedure and location. A single arbitrator will decide the Dispute. For claims under $10,000, the arbitration will be decided on written submissions unless the arbitrator orders a hearing. Any hearing will be held by video or telephone where possible; any required in-person hearing will be held in New York County, New York, unless that would be a hardship for you, in which case it may be held in your county of residence.
6. Fees. Payment of filing, administrative, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. If those rules require you to pay a fee that exceeds the cost of filing in court, Ozari will pay the difference for a non-frivolous individual claim.
7. Coordinated or mass filings. If 25 or more similar Disputes are submitted by the same or coordinated counsel, the parties and the AAA will administer them under the AAA Mass Arbitration Supplementary Rules then in effect, which may include a staged process (including bellwether proceedings, batching, and mediation) before the remaining claims proceed. Applicable statutes of limitation are tolled for claimants who have submitted a compliant Notice of Dispute while that process is pending.
8. Class action waiver. To the maximum extent permitted by law, you and Ozari may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.
9. Survival, severability, and public injunctive relief. This section survives termination. Claims for public injunctive relief may be brought in court to the extent a waiver of the right to seek such relief would be unenforceable under applicable law. If the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court, but the rest of this section remains in effect. If any other part of this section is found unenforceable, it will be severed and the remainder enforced.
10. Changes to this section. We may change this dispute-resolution section, but we will provide notice of any material change (such as by email or through the Site), the change will not apply to any Dispute that arose before the change, and you may reject a material change by notifying us within 30 days of the notice, in which case the most recent version you accepted before the change governs.
11. Enforcement. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.
12. Your 60-day right to opt out. You may opt out of this entire Section XVI, including the arbitration agreement and the class action waiver, within 60 days of the date you first accept these Terms of Service, by emailing [email protected] or writing to Ozari LLC, Attn: Legal, 99 Wall Street, Suite 2010, New York, NY 10005, with your name, mailing address, the email associated with your account, and a statement that you opt out of Section XVI. Opting out does not affect your use of the Services.
These Terms of Service are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section XVI. Subject to Section XVI, the state and federal courts located in New York County, New York have exclusive jurisdiction over any matter not subject to arbitration. To the extent any Dispute proceeds in court rather than arbitration, you and Ozari each waive, to the fullest extent permitted by law, any right to a jury trial.
The Providers and pharmacies are intended third-party beneficiaries of the disclaimers, limitations of liability, releases, and indemnities in these Terms of Service and may enforce them. Except as expressly stated, there are no other third-party beneficiaries.
You consent to receive electronic communications from us, the Providers, and the pharmacies, and agree that they satisfy any legal requirement that communications be in writing. You consent to transact electronically, and you agree that your electronic signature and your acceptance of these Terms of Service have the same legal effect as a handwritten signature under the federal ESIGN Act and applicable state law (UETA). You may withdraw this consent or request a paper copy of any record by contacting [email protected]; withdrawing consent may prevent you from using the Services.
If you believe Content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to [email protected] with the information required by 17 U.S.C. § 512(c)(3), including identification of the work and the allegedly infringing material, your contact information, a good-faith-belief statement, and a statement under penalty of perjury that you are authorized to act for the owner.
If you opt in to receive SMS messages from Ozari, you agree to receive text messages related to order updates, shipping notifications, and, where you have separately consented, promotional offers. Consent to promotional messages is not a condition of purchasing any Products or Services. Message frequency varies. Message and data rates may apply. Cancel anytime by replying STOP; reply HELP for help or contact [email protected]. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle SMS opt-in data.
Questions about these Terms of Service: [email protected], or Ozari LLC, 99 Wall Street, Suite 2010, New York, NY 10005.
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